Shipping policy

Shipping Policy

At SukiCaps, we’re excited to get your order packed and on its way as smoothly as possible. Please read the information below before placing your order.

Order Processing

Orders are processed in the order they are received. Once your order is placed, please allow a short processing period before shipment. Processing times may be longer during launches, restocks, holidays, or high-volume periods.

Once your order has shipped, you will receive a confirmation email with tracking information if available.

Shipping Locations

SukiCaps currently offers shipping within Canada and to select international destinations, including the United States, where available at checkout.

Canada Shipping

For orders within Canada, shipping options are available at checkout based on your order total and selected delivery method.

Canadian customers qualify for free standard shipping. Express shipping is at a fixed cost of an additional $19.99.

Estimated standard delivery within Canada is typically 3–9 business days, depending on location and carrier delays.

United States Shipping

For U.S. orders, shipping options are calculated at checkout based on package weight and selected shipping method.

U.S. customers may qualify for free standard shipping on orders over $100 CAD.

Delivery times for U.S. orders may vary depending on destination, customs clearance, and carrier handling.

Delivery Times

Shipping times are estimates only and are not guaranteed. Delays may occur due to:

carrier issues
weather conditions
customs processing
holidays
incorrect shipping information entered at checkout

SukiCaps is not responsible for delays caused by the shipping carrier once the package has been handed over for delivery.

Customs, Duties, and Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. SukiCaps is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping details, contact us as soon as possible at support@sukicaps.com. We cannot guarantee changes can be made once an order has been processed.

Lost, Stolen, or Delayed Packages

Once a package has been shipped, SukiCaps is not responsible for lost, stolen, or delayed parcels caused by the carrier. If your package is marked as delivered but cannot be found, please contact the shipping carrier directly first.

If you need support, feel free to contact us and we will do our best to help.