Return Policy
At SukiCaps, we want you to feel confident shopping with us. If there is an issue with your order, please review our return guidelines below.
Return Eligibility
To be eligible for a return, items must be:
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unused
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in original, clean condition
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free of stains, damage, or signs of wear
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preferably returned in the original packaging
We reserve the right to deny returns that do not meet these conditions.
How to Start a Return
To start a return:
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Reach out to us via email at support@sukicaps.com
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Provide clear photos of the item so we can confirm its condition
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Items must be in original, clean condition with no stains or signs of wear
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Sending the item back in the original packaging is strongly recommended
Please do not send your item back without contacting us first. Once your return is reviewed and approved, we will provide next steps.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us at support@sukicaps.com within 7 days of delivery.
Please include:
We’ll review the issue and work with you to make it right.
Non-Returnable Items
The following items may not be eligible for return:
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Original shipping charges are non-refundable unless otherwise required by law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.
Exchanges
We do not guarantee exchanges, but if you received a damaged, defective, or incorrect item, please contact us and we will review the situation.
Contact Us
For return questions, please contact us at:
support@sukicaps.com
